Refunds/Returns

Returns must be pre-authorized by BlackWire Marketing prior to submitting a written refund request. Contact BlackWire Marketing, LLC for return pre-authorization details and instructions first.

Refund requests and returns for damaged goods must be physically mailed in writing and postmarked within 30 days of the purchase date and sent to:

Black Wire Marketing LLC
Dept. 90
1292 High St. - Suite 219
Eugene, OR 97401

Refund requests must include FULL NAME, Address, Invoice number(s), product description(s) and/or account number to ensure proper refund credit.

Refund requests MUST be postmarked no later than 30 days from the purchase date. All refund requests that are postmarked beyond 30 days of the purchase date are NOT valid and will not be refunded.